Recently, Boeing’s subpar efforts on the ground have resulted in abysmal outcomes in the air. Although few know all the specifics associated with these problems, there is a consensus that Boeing’s obsession with pleasing investors ultimately led to aircraft safety falling by the wayside. However, the consensus ends on this point as there is a wide range of opinions on how to mitigate this.
Here’s one idea: Align Boeing around product centricity:
1) gauging every activity from the viewpoint of the product,
2) ensuring that the product meets or exceeds all specifications, and
3) minimizing fulfillment time.
Prioritizing the needs of the product maximizes the odds of a safe product. At the same time, this approach achieves better/faster/cheaper while minimizing conflict among stakeholders. After all, who opposes better/faster/cheaper?
Other approaches, like value, customer, or financial focus, beget conflicting goals that frequently result in objectives like safety being shortchanged.
What are your thoughts on mitigating Boeing’s financial focus for better safety? Share in the comments!
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Quantum Lean 